Refund and Return Policy

Welcome to Brighthomeluis

At Brighthomeluis, customer satisfaction is our top priority. We are committed to ensuring a hassle-free shopping experience. This Refund and Return Policy outlines the terms and procedures for returning products and requesting refunds.

Effective Date: January 3, 2025
Address: 109 Holman Dr, Headland, Alabama (AL), 36345
Phone Number: (334) 693-5050
Email: info@brighthomeluis.com
Website: https://brighthomeluis.com/

1. Eligibility for Returns

1.1 Products must be returned within 30 days from the delivery date.
1.2 Items must be in their original condition, unused, and in the original packaging.
1.3 Proof of purchase (order confirmation or receipt) is required for all returns.
1.4 Certain items, including clearance products, gift cards, and customized items, are non-returnable.

2. Return Process

2.1 Initiate a Return: Contact our customer support team at info@brighthomeluis.com or call (334) 693-5050 to initiate a return request. Provide your order number and reason for return.
2.2 Return Approval: Once your return is approved, you will receive instructions and a return authorization number. Unauthorized returns will not be processed.
2.3 Shipping Returns: Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. Use a trackable shipping service to ensure safe delivery.

3. Refund Policy

3.1 Refunds are processed within 5-7 business days of receiving and inspecting the returned item.
3.2 Refunds will be issued to the original payment method. If this is not possible, store credit may be offered.
3.3 Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).
3.4 If the returned item shows signs of use or damage, a partial refund may be issued at Brighthomeluis’ discretion.

4. Exchanges

4.1 If you wish to exchange an item, contact our customer support team within 30 days of delivery.
4.2 Exchanges are subject to product availability. If the desired item is unavailable, a refund or store credit will be offered.
4.3 Customers are responsible for the shipping costs associated with the exchange unless the exchange is due to a defective or incorrect item.

5. Damaged or Defective Items

5.1 If your order arrives damaged or defective, please contact us immediately at info@brighthomeluis.com with photos of the item and packaging.
5.2 We will offer a replacement, refund, or store credit based on your preference and item availability.

6. Non-Returnable Items

6.1 The following items are non-returnable:

  • Gift cards

  • Clearance or final sale items

  • Customized or personalized items
    6.2 If you have questions about whether an item is eligible for return, contact our customer support team before purchasing.

7. Contact Us

For further assistance with returns and refunds, please contact us:

Thank you for shopping with Brighthomeluis. We appreciate your trust and aim to provide the best service. For more details, visit our website: https://brighthomeluis.com/.

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