Shipping Policy

Welcome to Brighthomeluis

We are committed to ensuring your order reaches you in a timely and efficient manner. This Shipping Policy outlines the terms and conditions for the delivery of products purchased from Brighthomeluis.

Effective Date: January 3, 2025
Address: 109 Holman Dr, Headland, Alabama (AL), 36345
Phone Number: (334) 693-5050
Email: info@brighthomeluis.com
Website: https://brighthomeluis.com/

1. Shipping Destinations

1.1 Brighthomeluis ships both domestically within the United States and internationally to select countries.
1.2 If your location is not listed during checkout, please contact us at info@brighthomeluis.com for assistance.

2. Processing Times

2.1 Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving payment confirmation.
2.2 During peak periods or special promotions, processing times may be extended. We will notify you of any delays.

3. Shipping Options and Costs

3.1 Shipping costs are calculated based on the weight, dimensions, and destination of your order. Rates will be displayed at checkout.
3.2 Brighthomeluis offers the following shipping methods:

  • Standard Shipping: Estimated delivery within 5-7 business days.

  • Expedited Shipping: Estimated delivery within 2-3 business days.

  • International Shipping: Delivery times vary based on the destination country.

4. Tracking Your Order

4.1 Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
4.2 If you do not receive your tracking details, please contact us at info@brighthomeluis.com.

5. Delivery Issues

5.1 Brighthomeluis is not responsible for delays caused by carriers, weather conditions, or customs clearance.
5.2 If your package is lost or damaged during transit, please contact us immediately so we can assist in resolving the issue.
5.3 Incorrect shipping addresses provided by the customer may result in additional fees or delays.

6. International Shipping

6.1 Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
6.2 Delivery times for international orders vary and may be impacted by customs processing.

7. Undeliverable Packages

7.1 If a package is returned to Brighthomeluis due to an incorrect address or failure to claim the package, we will contact you to arrange redelivery. Additional shipping fees may apply.
7.2 Unclaimed or undeliverable packages will be held for 30 days. After this period, the order may be canceled without a refund.

8. Contact Us

If you have any questions or concerns regarding shipping, please contact us:

Thank you for shopping with Brighthomeluis. For more details, visit our website: https://brighthomeluis.com/.